CX 2023: Finding Talent, Maintaining Flexibility, and Growing Your Bottom Line

28th March 2023, Dallas 18:30 - 21:30 CDT

Dinner Location: Ocean Prime

How can you succeed in today’s dynamic digital economy with intelligent customer experience?

Welcome to this Meet the Boss event in partnership with Working Solutions.

In today’s economy, organizations need to zero in on what truly moves the needle when it comes to great CX and customer retention. Driving an effective service-and-sales strategy has never been more important.

It’s no secret this is critical to a brand’s immediate and long-term success. IDC says 77% of brands believe CX is a competitive differentiator. On top of this, 61% of consumers will pay at least 5% more if they know they’ll get a good customer experience, according to Emplifi.

So, how do you achieve it? Join your fellow customer-care and strategic executives over great food, fine wine and insights around winning—and keeping—business with personalized customer engagement.

We hope to see you in Dallas!

Apply to attend
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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

An engaged experience

An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation

Discover next-level ideas

Ensure project success with access to industry experts and cutting edge thought leadership

De-risk new projects

Gain a range of insights from peers and technical experts who are current with emerging business trends.

"These events are great for relationship building and early stage lead development tool"
Art DuRivage, VP Sales
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"It's all about exposure and visibility, right? Getting us in front of the right CEOs or the practitioners or whatever, bringing people together to share new techniques, new processes, and new technologies. "
Jason Mical, Cyber Security Evangelist, Devo
"It was a very qualified audience. It was exactly the level and the type of people we want to talk to. The dialogue, the nature of those one on ones gives you the ability to really understand what the client is seeking."
Hamp Hampton, Chief Revenue Officer, Cadalys

Discussion topics


How are you using customer service as a competitive differentiator to grow your business?


What roadblocks—internal and external—are preventing you from achieving your CX goals?


How are you blending artificial intelligence and intelligent agents to deliver high-tech, high-touch experiences?

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We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Event Agenda

Day one

18:30 - 19:00

18:30 - 19:00

Arrivals, welcome drinks, and networking

19:00 - 19:30

19:00 - 19:30

Event welcome and introductions

19:30 - 21:15

19:30 - 21:15

Table discussions and three course dinner

21:15 - 21:30

21:15 - 21:30

Event Wrap Up

About Working Solutions

Working Solutions is a recognized industry leader providing onshore, on-demand outsourced customer care solutions. Its outsourced, remote workforce delivers outstanding customer experiences (CX) more efficiently and affordably. With over 26 years of experience and success across diverse industries, Working Solutions is your ultimate partner to retain current customers, grow, and generate new business.

Find out more
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Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.